We’re still a small business, so we do wear multiple hats sometimes. You’ll likely find yourself inputting client data into the client database, at the time of the service call, in order to document work completed and to ensure all appropriate information is gathered (if not already previously recorded). Accuracy is important as information collected will be used for appropriate billing, as well as customer service needs. In some cases, you may be expected to generate a service invoice at the time of an appointment (using provided software or paper copy.) You may also be expected to collect, record, and deliver customer payment to administration.
You will be expected to know how to research a problem and determine a solution. Asking questions is encouraged, as we’re a team, but you must also be willing and know how to troubleshoot things yourself, especially if it is obvious that your team members are heavily occupied.
Members of the team are expected to conduct themselves professionally, with the utmost attention to customer service. This includes interactions with customers outside of your employment hours, as your conduct is a direct representation of the organization.
While you may have a primary role, development of new leads clients and opportunities with existing clients is desired. You may be encouraged to follow up with said leads. This will be based on the level of “connection” made with the contact, if you are uncomfortable with that our sales associate can take over so long as information is properly handed off.
If you find yourself in a position of not having something pressing to do, you would be expected to assist in any capacity requested by your fellow team members. This may include researching a problem, assisting in returning phone calls or email correspondence, assisting with systems in the office, calling clients to schedule appointments, cleaning, or other. Given our current workload, this may be a rare occurrence. But we still need to communicate the expectation!
While we have a team member who works as the schedule coordinator you may need to assist from time to time as it relates to the schedule. If you are interested in a technical role you will have the ability to schedule your own appointments from phone calls or emails, including tickets, but it would be wise to check with the coordinator to ensure that someone else isn’t already heading in that client’s direction. If a service request is requested from a client outside of the local area (10-15 miles from office), we would expect you to call other clients located near the appointment to see if they have any needs to be addressed, as time permits. Keep in mind a “map view” as some ZIP codes can cover a large amount of space. It is critical to evaluate a realistic travel time between appointments.
Assisting in maintaining neatness and organization of the office space is everyone’s duty. We’re not neat freaks, but no one wants to wonder what that wet blob is they just touched on the table.
You may be asked to attend large scale networking functions for the purpose of creating connections and generating leads. Any instance when you make a connection with a new lead you will be expected to input lead information and a basic summary of any conversation related to the business. Assisting in follow up may also be expected. Any events in which you attend representing our company you would be paid for accordingly, including overtime. Not comfortable in such a social setting? It’s not a deal breaker, but you’ll be missing out on easy money and free food!
So what’s in it for you?
What, you don’t want to work for free? Good, us either… (Although our company DOES donate time for some of the non-profits we support.)
Other perks for you:
Important side-note: If you hold a religious belief, that’s cool. To each their own! We don’t want to, nor need to, know. But if your closely held religious convictions prevent you from being able to be respectful, considerate and professional to clients or staff who are different, or believe something different than you… well that’s a deal breaker. Let’s save us all some time by skipping this one, mmmkay?
This sounds great! How do I apply?
Santangelo Enterprises, LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, religion, or veteran status.
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